FAQS
  • Atomizer&Pod
    plus
    • Where to buy accessories for your Atomizer/tank?

    • How to remove the vape coil properly?

    • When you find your Fit / Infinix / Rolo Badge leaking or auto-firing?

    • How to prime the atomizer

    • How long does an atomizer last?

    • Vape Tastes Burnt? Top Tips for You

    • Leaking issues-getting the e-liquid into the mouth while vaping

    • Leaking issues-Leaking from the bottom air flow hole

  • Battery&Mod
    plus
    • How to Deal with the Reminder of "Max Puff" or "Puffs Over"

    • LED Light Blinking Problem for Pod Device

    • When You Find Your T-Priv III Can’t be Charged via USB Cable?

    • "Ohms Too Low" or "Ohms Too High"?

    • "Low Battery" or "Weak Battery"

    • "Too Hot" and Overheating

    • LED Light Blinking Problem for Pen-Style Battery

    • "Short Atomizer" or "Don't Abuse Protects" Error Message

    • Mod or Vape Can't Fire

    • Error on Reading Resistance

    • Screen Problems - Screen Won't Turn on

  • Upgrade
    plus
    • Attention! Note on the upgrade!

    • NuMicro ISP Programming Tool for G-priv II V1.0.5 (Not for G-priv!)

  • Warranty
    plus
    • How do we use the 4 boxes on SMOK website?

    • How to get contact with us efficiently?

    • When you try to open a claim but you are not with the receipt picture?

    • How to scrap a mod?

    • How to start a warranty claim without the purchase proof

    • How to create address in after-sale system?

    • Warranty attentions

    • How to get contact with SMOK about warranty problems directly?

    • How to track your warranty item which sent to USA warranty center?

  • Online Order
    plus
    • How to register on Smok website?

    • How to track your package?

    • When and how can you cancel your order?

    • How long will it take for you to get the package?

    • What does “order status” mean?

  • IVPS Tour
    plus
    • Bluetooth connection

    • Download IVPS Tour

  • Popular Usage Tips
    plus
    • Where I can find my warranty claim in warranty system?

    • E-juice Sucking's Cause and Solution